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 Have a question about Wizard101? You can find answers to many of your questions about logging in to Wizard101, billing for Wizard101 and game questions about Wizard101 right here on this page! |
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Wizard101 is an online game that you download and play with other people in a virtual world.
To play Wizard101, follow these steps:
- Register on Wizard101.com with a user name and a valid email address
- Click Play on Wizard101.com to download and install the game on your computer.
- Click the Wizard101 icon on your computer desktop to start the game.
- Follow the instructions to create your Wizard and be taught the first steps of playing Wizard101.
- Continue to adventure, talking to other residents of the world and dueling creatures in the game.
If you are new to online gaming, you may want to print out our Quick Guide for easy reference to the basics such as how to move, how to chat and what to do in Wizard101.
If you want more in depth information, you may want to look at our Players Guide.
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In order to maintain a fun and safe virtual world experience for everyone Wizard 101 has 4 communication options.
1) Menu Chat: Players can use predetermined phrases to talk with other players. This option is available to everyone.
2) Text Chat: Players can type phrases to talk with other players. Words that are NOT in the Wizard101 dictionary will be displayed as "…". This option is available to all over 13 and under 13 with parent permission.
3) Open Chat: Members who are over the age of 18, and have a valid credit card on file with us, can enable the 18+ Open Chat. This chat will be filtered for Profanity, but will allow numbers and names.
4) True Friends Chat: Players can exchange a code with someone they know in real life, and you can talk more openly with real friends. This chat is still filtered for profanity and inappropriate language and is available for Members only.
Examples of disallowed words are; profanity, numbers, and real world locations.
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If you are unable to use the chat function, it is possible that your account does not have Text Chat enabled. Accounts set up as over 13 players are able to use the Text Chat.
You may also simply have the Chat Bubbles turned off. You can turn the chat bubbles on and off by pressing the letter O on your keyboard.
If you have an account that is over 13 and still cannot chat you might need to enable the feature. To enable you must login to Wizard101.com and select "My Accounts". Under the "Account Management" section login to your parental controls and click on the 'enable' button located next to the 'filtered text' option.
Text Chat for players with under 13 accounts can only be turned on by a parent/guardian over age 18. The parent/guardian must validate his/her age by buying a Membership or Crowns with a valid credit card.
If you have previously been able to use Text Chat and no longer can access it, it is possible that you have been reported for harassment or other misconduct. Please contact Customer Support using the "Ask a Question" button on the Help & Support page.
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18+ Open Chat can only be unlocked by players over the age of 18 who have a current Membership paid for with a valid credit card. Gift Cards cannot be used to unlock Open Chat.
Open Chat allows players a more open communication environment with other 18+ players.
This chat will be filtered for profanity. In this channel, when players type their text they will see 3 colors in the chat window: white means 13+ can see it, yellow means only 18+ can see it, and red is completely filtered.
This chat feature is in response to our community's requests. To ensure the highest level of safety, we have chosen to provide this for our active credit card Member community only.
Please note that this option is off by default, and you must actively select this option under Account Management.
Our terms for in-game communication with other players will remain the same. Violent and abusive behavior, as well as the exchange of personal information is still not acceptable.
Currently Active Accounts must be verified as 18+ through a valid credit card on file with Wizard101.
18+ Open Chat will expire when the Membership expires. |
Wizard101 has several Realms for our players to enjoy. All the Realms are identical so if you're in the Greyrose Realm and your friend is in the Wu Realm, you can be standing in exactly the same place and not see each other.
There are two ways to find your friend.
1. Agree on a Realm to meet in before you log in.
You can switch between Realms easily when you're not in a duel. Simply press Esc and select the very last top on the tab with the above icon - and you will see a list of Realms to choose from.
CTRL - M is the shortcut key to bring up this section of your journal.
2. If you know your friend in real life, you can give him a True Friend Code - this will allow you to teleport directly to each others location. To learn about True Friend codes, please visit this page: https://www.wizard101.com/game/truefriendcode |
You will receive one training point every 4 levels till 20.
After level 20, you will receive one training point every 5 levels. You can also receive training points through certain quests.
These training points can be used to learn spells from outside your school of focus.
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Wizard101 has several Realms for our players to enjoy. All the Realms are identical and you can switch between Realms easily when you're not in a duel. Simply press the Esc key on your keyboard, and the tab on the very far right is your Realms tab. There you can select a different Realm or a different Area of the Realm you are already within.
Why switch Realms?
If you are meeting a friend in game you want to make sure you meet on the same realm so you can find each other!
Players may choose to switch between Realms that are more or less populated based on their play style. If you are looking for players to adventure with, you may wish to switch to a Realm with a higher population.
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Yes we can transfer characters between two accounts if:
a) both accounts (the from & to) are linked in a Family of Accounts
b) both accounts pass our security checks
c) both accounts have a Membership for a 1 year term
If your situation meet these conditions, send an email to support@wizard101.com and let Mr Lincoln know the Source Account, the Destination Account, and the name of the character(s) to be transferred and he will look into the transfer for you.
All of Mr Lincoln's decisions are final when it comes to character transfer requests. |
The first thing you should try is turning off your Quest Helper. You can do this by pressing ‘T’ on your keyboard. If that doesn’t help try going into your Options menu during game play and changing the resolution, graphics detail, and turning the Full Screen option to off. |
True Friend codes allow you to chat with people you know in Real Life. For more information on True Friend codes, please click on this link: True Friend Codes.
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Your Wizard is safely stored at Ravenwood School of Magical Arts. Even if you uninstall Wizard101 from your computer, your Wizard, all the belongings and experience earned is still safe.
When you reinstall, it may look like your Wizard is still wearing his/her starter outfit, but they're not, it just takes a little time for your computer to download all images of the clothing and items that you're wearing, so don't panic! You can verify that your Wizard is still wearing their higher level clothing by looking at it in your backpack.
If you are logged off in a Member area, and your Membership expires, you will be returned to Ravenwood Commons and you can continue to play in the Free to Play areas of Wizard101.
If you decide you no longer wish you keep a Wizard, you can delete them yourself at the Wizard selection screen by selecting the Wizard you wish to delete and pressing the Delete button. You will be prompted to enter a code to verify that you want to delete that Wizard.
If you accidentally deleted the wrong Wizard, contact customer support through the Contact Us link on the Help & Support page.
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Before you panic and yell at poor Mr Lincoln, please make sure you've thoroughly checked your BANK and SHARED BANK for items you cannot locate on your character.
If your backpack is full, items you acquire through quests or duels are placed in your BANK. |
The trade of items between different account logins will not be added to Wizard101.
The only items that can be traded between two different account logins are non-enchanted Treasure Cards.
Items that you want to place in the Shared Bank can be moved between Wizards on the same account. If you can't use the item, sell it to the Bazaar, and if it is marked No Auction, you can sell it at the regular shopkeeps throughout the Spiral. |
If you arrive at your Castle or Dorm and all your items have been mysteriously replaced with crates, don't worry, the movers are not hauling your items away.
If you only see crates at your house, relax, it just means that those items are still being downloaded, and they will 'pop' back to their normal appearance once you've downloaded the information.
During this process, your housing button may appear grey, which means you will have to wait until everything in your house has downloaded before you can start redecorating. |
Merle is at it again!
Merle seems to be back to some bad habits of calling Wizards to his side when they level, and then not having anything for them when they arrive. Unless Merle has a symbol over his head, he's just checking to make sure you're paying attention to your studies! |
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If you forgot your Wizard101 password, simply go to Wizard101.com and click the word Forgot?
You will be asked to enter your username and a new temporary password will be sent to you.
Please follow the instructions in the email carefully.
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If you forgot your Wizard101 Username, simply go to Wizard101.com and click the word Forgot?
You will be asked to enter your email address and your Username will be emailed to you.
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Wizard101 has a Free Trial that you may sign up for and play immediately at no cost to you. The Free Trial content allows you to play through a small part of the Wizard City world.
You may also become a Member of Wizard101 and have access to the entire game. Read more about Membership benefits!
You can also choose to Pay as you Go through Wizard101 by purchasing individual areas with Crowns, our Wizard101 Currency. Each area is purchased separately as you progress through the worlds of the Spiral, and once you purchase an area, you own it forever for all characters on that account. Click here to buy Crowns.
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A Membership is a recurring fee that is billed periodically (monthly, semiyearly or yearly). A Membership allows a player access to the game during the time they are a Member. Membership renew automatically at the end of the billing period. |
Wizard101 has a Free Trial that never ends, you can play in a portion of Wizard City for as long as you like. If you wish to explore beyond Triton Avenue, you will need to purchase a Membership or Crowns. |
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When you report someone, or you are reported, a message is sent directly to Mr Lincoln that includes the chat logs of everything that was said before and after that report.
Mr Lincoln then reads the log and assess the situation. He determines how bad the offense was, looks up prior offenses for the reported individual, and based on that assessment he issues sanctions such as muting or banning and sends an email to the offending account explaining the violation and the sanctions.
If the report was falsely made, that is determined as well, and the player who made the false report is investigated as to whether or not they have made previous false reports. False reports are just a egregious as valid ones, and similar sanctions can be levied against repeat offenders of false reporting.
Everything that a player enters into the chat window is logged. These larger chat logs are also routinely checked for those infractions that are not reported. |
We appreciate that our players want to make Wizard City the best it can be, and we've placed the tools in your hand to report players for inappropriate behavior. We ask that you use the reporting feature to identify truly egregious behavior, such as creative profanity (swearing around the filters), solicitation of usernames/passwords, predatory threats, racist comments and other such actions as outlined in the Terms of Use. The old story of “the kid that cried wolf” has a lot of bearing in this situation and we trust that all reports received by players are valid and require support intervention. |
Because false reporting can be construed and/or used as harassment of other players, we’d like to take a moment to ensure you are aware of what does NOT fall under the category of a reportable offense:
“S/he falsely reported me” or reporting someone for false reporting (2 wrongs don’t make a right)
“Won’t leave my house” (pick your friends wisely and avail yourself of the non-porting option)
“Being rude” (We’re sorry, we can’t enforce good manners. Use the ignore button liberally &/or change realms. It’s wholly up to you to choose to stay around someone that’s not nice to you.)
“Chain Stunning” (admittedly, it’s not much fun for the receiving team, but it’s not a violation of the game rules).
“Scamming” (KingsIsle will NEVER ask for treasure card(s) in exchange for a code. Trading “cards for codes” is done at the players’ own risk. Codes are either fully public or one time use)
“Spamming” (Although the Terms of Use mention spamming, it’s related to email/web posts. Yeah, it’s annoying in game and never of profound statement. Refer to “Being Rude”). |
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